Terms And Conditions Of Trade

Introduction

These Terms and Conditions of Trade (Terms) apply each time you purchase Goods and Services from Rachel Christensen (the Business, we, us) unless we agree otherwise in writing.

By purchasing Goods and Services from us, you accept these Terms and agree that these Terms will apply to the supply of all Goods and Services by us to you from time to time.

We may vary, update or replace these Terms by publishing any variations, updates or replacements on our website – [insert hyperlink].

All varied, updated or replaced Terms published by us will take effect from the date of publication, and will apply to all purchases of Goods by you from us from the date of publication onwards. We recommend you review these Terms each time you visit our Website or before you purchase Goods from us.

Interpretation

In these Terms (unless the context requires otherwise):

  • Code means the Health Information Privacy Code 2020;
  • Consumer Law means the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, and all related regulations and codes of practice;
  • Goods and Services means any goods and/or services supplied by us to you including without limitation any e-course content and/or coaching sessions offered by us;
  • GST means New Zealand goods and services tax, payable in accordance with the New Zealand Goods and Services Tax Act 1985;
  • Health Information includes information about the health of an individual as defined in the Code;
  • Liability means all costs, claims, demands, damages, expenses, losses and liabilities of whatsoever nature including any third-party claims;
  • Order means any request from you to us for the provision of Goods and Services, including any request made through our Website which is subject to acceptance by us;
  • Personal Information means identifiable information in relation to an individual;
  • Website means www.rachelchristenofficial.com;
  • Working Day means any day other than a Saturday, Sunday or a public holiday observed in Auckland, New Zealand.

Offer and Acceptance of Orders

  • Advertising and Information: Any advertising or information relating to our Goods or Services and contained on our Website or provided at one of our masterclasses, constitutes an invitation to treat only, and is not an offer to supply any Goods or Services.
  • Offer to Purchase: When you place an order with us to purchase Goods or Services, you are making an offer to purchase Goods or Services in accordance with these Terms.
  • Acceptance of Orders: We may choose to accept your order by arranging for the processing of your payment and the delivery of the Goods and/or Services.
  • Website Orders: An order is placed on our Website by adding Goods and/or Services to the shopping cart and proceeding through our checkout process. You will be required to provide us delivery details, enter payment information and submit your order. Once the checkout process has been completed, you will be presented with a confirmation page with full details of your order, which you are able to print as a receipt of your order. By electronically accepting these terms or submitting payments online, you agree that such actions constitute a legally binding agreement equivalent to a handwritten signature.

Coaching Services

  • You acknowledge and understand that the Services we offer are not intended as a substitute for medical or other professional advice, diagnosis or treatment.
  • We recommend that you should always seek prior medical advice prior to implementing any significant lifestyle changes that may affect your physical or mental wellbeing.
  • You acknowledge and understand that any advice we provide is given on a recommendation only basis and you warrant to us that you will carry out your own research, seek your own third party opinions and consult your own medical professional before acting on that advice.
  • We reserve the right to terminate any coaching relationship at our discretion if the client breaches these terms, displays inappropriate behavior, or fails to adhere to agreed-upon responsibilities. In such cases, refunds will be issued only for unused sessions, if applicable.
  • Clients are expected to attend scheduled sessions on time, provide accurate and honest information, and actively participate in implementing agreed-upon strategies. Failure to meet these responsibilities may impact service delivery and outcomes.

Returns and Exchanges

  • Returns: Although we hope you are happy with our Goods, set out below is our returns policy if you are not completely happy with your purchase.
  • Refunds for digital content or partially used coaching packages are at our sole discretion. Refunds will not be issued for completed services or downloaded content. Requests for refunds must be submitted within seven (7) days of purchase by contacting us at [insert email].
  • Refunds for partially completed e-courses or downloaded materials will be assessed on a case-by-case basis. Refunds will only be granted where a valid technical issue prevented the customer from accessing the content, and the issue was reported within seven (7) days of purchase.

Contact Information

Email: [Insert details]